Texas Department of Public Safety

"I was seen 2.5 hours after my appointment time. No one had their paperwork or required documents ready, seems like these people should be turned away or put back in line. When I was actually seen, I was in and out in 5 minutes. If they cared about efficiency, they would ensure you had all the correc"

"I went renew my driver’s license . I had an appointment for 11:40 AM, but despite having an appointment, the wait time was over two and a half hours. When I arrived, the number being served was 80, and at one point, almost all employees went to lunch at the same time, leaving the offices empty and o"